Refund policy

Last updated: 16 Sept, 2026

At Midnight Bliss Store, we want you to feel confident and comfortable with your purchase. We understand that buying personal care products online requires trust, and we are committed to being transparent about how we handle returns and refunds. This policy explains the terms for returns, exchanges, and refunds for products purchased from our online store.

1. Returns & Exchanges

We accept returns and exchanges for eligible items within 14 days of delivery, provided they meet the conditions below.

Eligibility conditions:

The item must be unused, unwashed, and in the same condition that you received it.
The item must be in its original packaging with all hygiene seals and tags intact.
You must provide proof of purchase (order confirmation email or receipt).

How to start a return:
To initiate a return, please contact us at info@midnight-bliss-store.com with your order number and the reason for return. We will provide you with instructions on how and where to send your package. Please do not send items back without contacting us first — returns sent without prior approval may not be accepted.

Return shipping costs:
Customers are responsible for the cost of return shipping unless the item is defective or we made an error with your order. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.

3. Hygiene & Safety – Non-Returnable Items

Due to the personal care nature of our products and for hygiene and safety reasons, the following items are final sale and cannot be returned, exchanged, or refunded:

Used personal care products – This includes any razor, shaving brush, comb, or grooming tool that has been used, washed, or removed from its original packaging. We cannot verify hygiene once the product has been used.
Opened replacement blades – For safety and hygiene reasons, packs of razor blades that have been opened cannot be returned.
Personalized or engraved items – Products that have been custom-engraved (such as our Heritage Razor with a personalized literary quote) are made specifically for you and cannot be returned unless they arrive defective or incorrect.
Gift cards – Gift cards are non-refundable.
Final sale items – Any items marked as "final sale" at the time of purchase.

4. Damaged or Defective Items

We take quality seriously. If your item arrives damaged, defective, or if you received the wrong item, please contact us within 48 hours of delivery at info@midnight-bliss-store.com with photos of the item and the packaging. We will arrange a replacement or a full refund at no extra cost to you. For defective personalized items, we will work with you to resolve the issue on a case-by-case basis.

5. Order Cancellations

You may cancel your order for a full refund before it has been shipped. Once your order has been dispatched, it is subject to the return and refund terms above. To cancel, please contact us as soon as possible at info@midnight-bliss-store.com Personalized orders cannot be cancelled once engraving has begun.

6. Exchanges

We only replace items if they are defective or damaged. If you would like to exchange an eligible item for a different product, please contact us first. The cost of shipping the exchanged item back to you may apply.